T-Mobile Czech Republic has been operating on the Czech market since 1996 and has been a part of Deutsche Telekom since 2002. Today, T-Mobile is the market leader in mobile services, providing its services to six million customers. T-Mobile also offers fast data telephone services on the LTE network, which today covers 93% of the Czech population and is growing. It also offers a comprehensive portfolio of ICT services and products and services for corporate customers.
A special interface has been developed and operated by ALTRON for the T-Mobile Company designed for sales representatives of virtual mobile operators within the T-Mobile network. The solution enables virtual operators to establish customer contracts for the T-Mobile flat tariffs provided by them under their own trade marks where they work within the S-Box application, with predisposed tariffs and manage some basic customer processes. The solution includes the possibility of customizing the graphic interface according to the virtual mobile operator needs.
T-Mobile Czech Republic has been operating on the Czech market since 1996 and has been a part of Deutsche Telekom since 2002. Today, T-Mobile is the market leader in mobile services, providing its services to six million customers. T-Mobile also offers fast data telephone services on the LTE network, which today covers 93% of the Czech population and shows clear signs of further stable growth. The company offers its services as a fully integrated ICT operator, offering a wide portfolio of IT services and system integration solutions for corporate customers and public administration in addition to mobile and fixed telecommunication services. In recent years, the T-Mobile portfolio in the Czech Republic has been strengthened through the acquisition of the T-Systems Company and the European group of GTS Czech.
T-Mobile Czech Republic sought a solution for administering the contract customer requirements of virtual mobile operators which it operates. In view of the need for fast implementation, ALTRON was selected as supplier in the end.
ALTRON Solutions and Services
An interface has been designed and operated by ALTRON designed for sales representatives working within the T-Mobile network. Thanks to their longstanding experience with software design in the field of telecommunications, the S-Box solution was ready to be deployed as a comprehensive turnkey solution within a few months. It is based on operationally proven software components, and therefore are of excellent stability and reliability S-box supports procedures for processing the input data of customers of virtual mobile operators and provides data related to the internal systems of T-Mobile.
The solution enables virtual operators (e.g. MOBIL.CZ, PREmobil or RWE Mobil) to establish the T-Mobile customer contracts for the T-Mobile flat tariffs purchased under their own brand. In addition, they can work with selected tariffs and follow some basic customer processes within the S-Box application, verifying the identity and credibility of the customer or setting up an order for number porting from another operator. The end-segment of the solution then supports the adjustment of the graphic interface to the respective brand of virtual operator. The interface undergoes continuous development in accordance with growing user needs and requirements.
Benefits and Advantages
The high quality and of the solution supplied along with the provided operation support offers a seamless operation of mobile services administration to the end consumers. The technical implementation and scope of services fully comply with the law and technical standards. The system enables permanent technical development as well as flexible reaction to changing customer requirements and needs, areas of definition of services and business support.
“The S-Box from ALTRON enabled us to react promptly to the dynamic development of the virtual mobile operator market in 2014,” said Pavel Henke, Director of Wholesale at T-Mobile Czech Republic.